General Information

Thank you for choosing ENT Sinus and Allergy of South Florida for your ENT care. Please note that while we make every effort to provide you with the best care possible, there are limitations and restrictions that your health insurance plan may impose. As a result, we ask that the following policies and guidelines be reviewed prior to your visit to help ensure an easy and efficient experience.

1. Payment is due at time of service.
   1. This includes copays, deductibles or out-of-pocket charges per your insurance plan.  Charges vary depending on the type of insurance plan. You are welcome to call the office or your insurance provider to verify your benefits ahead of the appointment.
      
      
2. New patients are asked to arrive 20 minutes prior to their appointment, to ensure that all office paperwork can be processed in a timely manner.
   
   
3. New Patients are required to bring their insurance card and a photo identification. Similarly, if a patient has changed their insurance an insurance card and photo ID are required.
   
   
4. Referral/Authorizations: While our office will assist or in some cases initiate a referral or authorization on a patient’s behalf, it is ultimately the patient’s responsibility to ensure that referrals/authorizations are received ahead of their scheduled appointment.
   
   
5. Cancellation policy
   1. We require a 24-hour notice to cancel or reschedule an office visit appointment.
      
      
   2. All diagnostic testing such as VNG, Allergy, Audiology and CT requires a 72-hour notice for cancellation. Failure to notify the office in a timely manner will result in a cancellation fee of $100.00.
      
      
   3. All surgeries in the out-patient setting as well as in-office procedures requires a 72-hour notice for cancellation. Failure to notify the office in a timely manner will result in a cancellation fee of $100.00.
      
      
6. Office hours are 8:00 a.m. - 4:30 p.m. Our phones are on service (for emergencies only) from 4:30 p.m. until 8:30 a.m. (the following morning).